Terms of Service

By accessing or using the SalesMind AI website at sales-mind.ai, the SalesMind AI application at apps.sales-mind.ai, our browser extension, our APIs, and any associated services, applications, or tools (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use the Service.

These Terms constitute a legally binding agreement between you ("User", "you", "your") and SalesMind Pte. Ltd., a company incorporated in Singapore (UEN 202501751Z) with its registered office at 160 Robinson Road, #14-04 Singapore Business Federation Center, Singapore 068914, operating the SalesMind AI platform ("SalesMind AI", "we", "us", "our").

Business use only: The Service is offered exclusively to businesses and professionals acting for purposes relating to their trade, business, craft, or profession. The Service is not offered to consumers. To the maximum extent permitted by applicable law, consumer-protection rules (including any withdrawal or cooling-off rights) do not apply to the Service.

SalesMind AI provides an AI-powered sales automation platform that includes, but is not limited to:

• AI Sales Agents for automated prospecting and outreach
• AI-powered LinkedIn outreach tools (additional channels, such as email, may be added over time)
• Prospect intelligence and lead generation capabilities (including automated facial analysis for gender/age inference, personality profiling, and fit-scoring)
• Campaign analytics and performance reporting
• Customer Relationship Management (CRM) integrations and data synchronization
• White-label licensing for agencies and partners

AI and Automated Processing: The Service uses artificial intelligence services from AWS (Rekognition for facial analysis), Google (Vertex AI, Gemini), and OpenAI to analyze prospect data, generate outreach messages, and derive enriched attributes (personality, fit scores, demographic inferences). All AI-generated content and inferences may be inaccurate, incomplete, or biased. In Copilot you review each message before it is sent; in Autopilot you accept that messages are sent without per-message review. In both modes, the content sent from your account is your responsibility.

Operating modes: The Service offers two modes. In Copilot, AI-generated messages are presented to you for review and you decide whether to send them. In Autopilot, once you configure and explicitly enable it, the Service sends AI-generated messages automatically without presenting each message to you for review. You choose which mode to use for each campaign or conversation.

The Service is offered through various engagement models, including Done With You (account manager builds infrastructure, client operates), Done For You (fully managed pipeline), and White Label partnerships for agencies and resellers. Features and availability may vary by tier.

We may add, change, or discontinue features of the Service at any time. We will use reasonable efforts to notify you in advance of material reductions in core functionality.

To access the Service, you must create an account and provide accurate, complete, and current registration information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account, whether or not you authorized them
• Immediately notifying us of any unauthorized use of your account

You must be at least 18 years old and have the legal authority to enter into these Terms. If you are using the Service on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

You agree to use the Service in compliance with all applicable laws and regulations. You shall not:

• Use the Service for any unlawful or fraudulent purpose
• Connect or operate third-party accounts that you are not authorized to control
• Send unsolicited bulk messages (spam) or engage in deceptive marketing practices
• Attempt to reverse-engineer, decompile, or disassemble any part of the Service
• Scrape, crawl, or use automated means to extract data from the Service beyond its intended functionality
• Interfere with or disrupt the integrity or performance of the Service
• Exceed rate limits or abuse Application Programming Interface (API) access
• Share your account credentials with unauthorized third parties
• Use the Service to collect, store, or process sensitive personal data (e.g., health, financial, or biometric data) without proper legal basis

We may apply and enforce reasonable usage limits (including sending volumes, API request rates, and processing quotas) to protect the stability of the Service and to respect third-party platform limits, and we may throttle or suspend activity that exceeds them.

We reserve the right to suspend or terminate accounts that violate these usage restrictions without prior notice.

The Service uses AI to generate outreach messages, personality analyses, fit scores, and enriched prospect attributes. You acknowledge and agree that:

1. AI Outputs May Be Inaccurate or Biased: All AI-generated content, inferences, and recommendations are provided "as-is" and may contain errors, incomplete information, or biases. You are solely responsible for reviewing, fact-checking, and validating all AI outputs before using them in communications with prospects, customers, or third parties.
2. User Responsibility for Sent Messages (Both Modes): You are responsible for every message sent from or on behalf of your account, whether or not you reviewed it individually. In Copilot, you review and approve each message before sending. In Autopilot, you define the audience, sequences, and instructions and explicitly enable automated sending; you acknowledge that individual messages are generated and sent without per-message human review, that enabling Autopilot is your decision, and that you remain fully responsible for those messages, including monitoring Autopilot activity and disabling it if outputs are inaccurate, inappropriate, or generating complaints. For every message sent in either mode, you warrant that:
   • All information in the message is accurate and truthful
   • The message complies with applicable laws (including anti-spam, GDPR, CAN-SPAM, CASL, and local data protection laws)
   • You have a lawful basis to contact the recipient
   • The message does not misrepresent the Service, our company, or the recipient’s data
   • You do not use the Service to send unsolicited bulk messages, impersonate others, or engage in deceptive practices
3. No Endorsement of AI Content: SalesMind AI does not endorse, warrant, or guarantee the accuracy of any AI-generated outreach messages or inferences. We are not responsible for any harm, loss, or liability arising from your use of AI-generated content, including prospect response, complaint, or regulatory action resulting from inaccurate or misleading outreach.
4. Compliance with Prospect Rights: When using personality profiles, fit scores, or gender/age inferences generated by the Service, you agree to:
   • Disclose (in your outreach or upon request) that these attributes may have been inferred using automated AI analysis
   • Honor any objection or opt-out requests from prospects (e.g., replies requesting to be removed from automated profiling)
   • Not use inferred gender to send stereotyped or discriminatory messages
   • Not use AI-generated personality profiles or fit scores for discriminatory purposes (e.g., employment, lending, or age/gender-based targeting)
   • Comply with GDPR Article 22 rights (prospect’s right not to be subject to solely automated decision-making) and Article 21 rights (prospect’s right to object)

Failure to comply with these obligations may result in suspension or termination of your account under Section 4 (Acceptable Use).

Third-party accounts: To use the Service you may connect third-party accounts, including LinkedIn. You authorize us to access and operate those accounts on your behalf — including storing the authentication tokens and session credentials required to do so and performing the actions you configure (such as viewing profiles, sending connection requests and messages, and collecting data that the Service processes). You represent that you have the right to connect each account and to authorize that activity.

Platform rules and account risk: Automated access, data collection, and messaging may be restricted or prohibited by the terms of the platforms you connect, including the LinkedIn User Agreement. You are responsible for determining whether your use of the Service complies with those terms. Platforms may warn, rate-limit, restrict, suspend, or permanently ban accounts that they associate with automation. You accept that risk. To the maximum extent permitted by law, we are not liable for any restriction, suspension, or ban of your third-party accounts, or for any loss of connections, data, or business resulting from a third-party platform’s enforcement actions.

Network routing: The Service routes connected-account activity through a proxy. You may supply your own proxy; if you do not, we assign one to your account. You must not share, resell, or use an assigned proxy for any purpose other than the Service.

Parts of the Service are delivered through a browser extension distributed by us. These Terms govern its use. You may use the extension only in connection with an active account, you must not redistribute, modify, or reverse-engineer it, and you should keep it up to date. We may update or discontinue the extension at any time.

Paid subscriptions are billed in advance on a monthly, six-month, or annual basis, depending on the plan selected. By subscribing, you authorize us to charge the applicable fees to your designated payment method.

• Pricing: Prices are stated in US dollars (USD) unless otherwise indicated. We may bill in your local currency in certain jurisdictions. Prices are exclusive of applicable taxes unless indicated.
• Seats: Subscriptions are licensed per seat. One seat allows one sender account to use the Service at a time; you may reassign a seat to a different sender at any time.
• Renewals: Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.
• Refunds: Monthly subscriptions may be refunded on request within 7 days of the initial purchase, provided the Service has not been used during that period. Six-month, annual, and discounted or promotional subscriptions are non-refundable, except where a refund is required by applicable law.
• Trials and promotions: Where we offer a trial, pilot, or promotional access, the specific terms of that offer apply, and we may modify or withdraw the offer at any time.
• API usage: Access to our API may be subject to usage limits and, for certain endpoints, metered credit-based billing as described in the API documentation. We may suspend or revoke API keys used in violation of these Terms.
• Price changes: We reserve the right to modify pricing with at least 30 days’ written notice. Continued use after the effective date constitutes acceptance of the new pricing.
• Failed payments: If a payment fails, we may suspend access to the Service until the outstanding balance is settled.

All content, features, functionality, software, designs, trademarks, and proprietary technology of SalesMind AI are owned by us or our licensors and are protected by Singapore and international copyright, trademark, patent, and other intellectual property laws.

• Your content: You retain ownership of all data and content you submit to the Service. You grant us a non-exclusive license to host, process, and use your content and the outputs generated for you to (a) provide, secure, and support the Service, and (b) maintain and improve the Service, including training and fine-tuning the AI models used to generate and refine outreach content. We do not disclose your confidential content to other customers except in aggregated or de-identified form.
• AI outputs: As between you and us, you own the outreach messages and other outputs the Service generates for you, subject to the license above and to any third-party rights. Outputs are produced by AI and may be similar to outputs generated for other users; we cannot guarantee their uniqueness or protectability.
• Our platform: You may not copy, modify, distribute, sell, or lease any part of the Service or its underlying technology without our express written consent.
• White-label partners: Partners receive a limited, revocable license to use our technology under their own brand as specified in their separate partnership agreement.
• Feedback: Any suggestions, ideas, or feedback you provide about the Service may be used by us without obligation or compensation to you.

Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you acknowledge that you have read and understood our Privacy Policy, including Section 2.4 (Automated Profiling and AI-Generated Enriched Attributes) and Section 10.1 (Article 22 Rights).

Where you process personal data of third parties through our Service (e.g., prospect data), you are the data controller and are responsible for ensuring compliance with applicable data protection laws, including GDPR, the EU AI Act, and any anti-spam or telemarketing regulations in your jurisdiction (e.g., CAN-SPAM, CASL, GDPR Article 21).

We act as a data processor on your behalf and will process such data in accordance with your instructions and our Data Processing Agreement (DPA), available upon request. You acknowledge that we will conduct automated profiling, AI inference, and enrichment on prospect data as described in our Privacy Policy Section 2.4, and you are responsible for obtaining or ensuring a lawful basis exists for such processing and for disclosing these activities to prospects in your outreach or privacy notices as required by law.

You may choose to integrate third-party enrichment services (e.g., FullEnrich, Icypeas) by providing your own API credentials. When you do:

• You are responsible for ensuring that any API keys or credentials you provide comply with your obligations under applicable data protection laws
• We process enrichment requests only on your instructions and do not assume liability for the third-party vendor’s data handling
• The vendor’s terms apply directly to your use of that service; SalesMind is not a party to your enrichment vendor’s data processing agreement
• You must ensure that you have the right to send prospect data to your chosen enrichment vendor and that the vendor’s processing is lawful under GDPR, CCPA, PDPA, and any other applicable laws in your jurisdictions

If a regulator or prospect raises concerns about a third-party enrichment service, SalesMind will cooperate with you but cannot defend or modify the third-party vendor’s practices. You remain the data controller for these enrichment flows.

Availability: We target 99% monthly uptime for the Service. Current and historical availability is published at status.sales-mind.ai.

This target excludes: (a) scheduled or emergency maintenance; (b) outages, degradation, or rate-limiting of third-party platforms, infrastructure, or services outside our reasonable control (including LinkedIn, cloud hosting, and AI providers); (c) issues caused by your configuration, network, credentials, or connected third-party accounts; (d) suspension in accordance with these Terms; and (e) events of force majeure.

Support: We aim to respond to support requests within two (2) business days.

Unless a separate written agreement provides for service credits or other remedies, no service credits are offered, and your remedy for a sustained failure to meet the availability target is to terminate your subscription under Section 11.

Except as expressly stated in this Section, the Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by applicable law:

• SalesMind AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Service
• Our total aggregate liability for any claims arising under these Terms shall not exceed the total amount you have paid to us in the twelve (12) months immediately preceding the event giving rise to the claim
• We shall not be liable for any loss of data, profits, revenue, business opportunities, or goodwill

Nothing in these Terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be lawfully excluded under Singapore or applicable law.

You agree to indemnify, defend, and hold harmless SalesMind AI, its operators, employees, and partners from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

• Your use of the Service in violation of these Terms
• Your violation of any applicable law or third-party rights
• Any data you process through the Service in violation of data protection laws

By you: You may cancel your subscription and close your account at any time through your account settings or by contacting us at legal@sales-mind.ai.

By us: We may suspend or terminate your account immediately and without prior notice if you breach these Terms, engage in fraudulent activity, or if required by law.

Effect of cancelling a subscription or seat: When a subscription or seat ends, the associated sender loses access to paid functionality and active campaigns stop. Your connected LinkedIn and other third-party accounts are not modified, restricted, or otherwise affected by the end of a subscription. Your data remains in your account and you can continue to export it.

Effect of closing your account: If you close your account or ask us to delete it, your right to use the Service ceases immediately. You will have 30 days from closure to export your data, after which we delete it in accordance with our Privacy Policy and applicable law. We do not charge fees for exporting your data.

Sections relating to intellectual property, limitation of liability, indemnification, and governing law survive termination.

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on this page and updating the "Last updated" date. For significant changes, we will notify you via email.

Your continued use of the Service after such changes constitutes acceptance of the modified Terms. If you do not agree with the changes, you must stop using the Service and close your account.

These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the competent courts of Singapore. The Service is provided for business use only; to the maximum extent permitted by law, consumer-protection regimes do not apply. Where mandatory law nevertheless grants you non-waivable rights, those rights remain unaffected.

Before initiating legal proceedings, the parties agree to attempt to resolve any dispute through good-faith negotiation for a period of 30 days.

• Order of precedence: If you have entered into a separate written agreement with us (such as a white-label partnership agreement or a master services agreement), that agreement prevails over these Terms to the extent of any conflict.
• Governing language: These Terms are drafted in English. Any translation is provided for your convenience only. In the event of any discrepancy or inconsistency between the English version and a translation, the English version prevails, except where mandatory local law requires otherwise.
• Entire agreement: These Terms, together with our Privacy Policy, Cookie Policy, and any separate written agreement between us, constitute the entire agreement between you and SalesMind AI regarding the Service.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
• Waiver: Our failure to enforce any right or provision shall not constitute a waiver of that right or provision.
• Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights without restriction.
• Notices: We may give you notice by email to the address registered on your account or through a notice within the Service, and such notice is deemed received on the day it is sent. You must send legal notices to us at legal@sales-mind.ai. You are responsible for keeping your account email address current.
• Force majeure: We shall not be liable for any failure to perform due to circumstances beyond our reasonable control.

For questions about these Terms of Service, please contact us:

• Email: legal@sales-mind.ai
• Operator: SalesMind Pte. Ltd. (UEN 202501751Z)
• Registered office: 160 Robinson Road, #14-04 Singapore Business Federation Center, Singapore 068914