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Zoho has unveiled a suite of new agentic artificial intelligence (AI) features, now integrated across its Collaboration, Customer Experience, and Human Resources applications. Aimed at simplifying AI adoption, these updates are provided at no additional cost to users of specific Zoho apps, removing barriers like high costs and complex integration processes often associated with implementing AI solutions.
Streamlining AI for Businesses
The new features are built to automate routine tasks, leveraging Zoho’s single-platform infrastructure to ensure seamless operation across various applications. By embedding these AI capabilities directly into its business tools, Zoho addresses challenges such as data readiness and integration with existing systems, which are common obstacles for companies adopting AI.
"Industry AI adoption has been stymied by a lack of data readiness, difficulty in integrating with legacy systems, and unnecessarily high costs passed down to the consumer", said Raju Vegesna, Zoho's Chief Evangelist. "Because Zoho is built on a single, internally-developed tech stack, incorporating agents into daily business operations requires nothing from the business: no adding third party tools, no extra time, and significantly, no extra costs. With Zoho, your business is future proofed: the latest tools simply arrive and work."
Key Product Enhancements
These upgrades build on Zoho’s earlier AI initiatives, such as Zia Hubs and Zia LLM, which remain central to the company’s approach. Zia Hubs facilitates AI interaction with unstructured company data, while Zia LLM serves as a proprietary large language model tailored for business-to-business use cases. Together, these systems form the backbone of the new agentic AI features.
Collaboration Tools
Enhancements in Zoho Workplace include updates to Zoho Mail through the "Ask Zia" feature, which can now handle complex, multi-step instructions. For instance, users can request email summaries to be converted into documents and shared with specific colleagues across integrated apps.
In Zoho's Tables platform, users can create database structures using natural language prompts. Additional capabilities like sentiment analysis, keyword extraction, and language detection enable efficient categorization and content summarization.
A notable addition is the Lead Generation Agent, which scans unread email messages in a user’s inbox to identify potential sales leads. Relevant messages are then flagged and entered automatically into the Zoho CRM system, streamlining sales workflows.
Customer Experience Solutions
The Zoho Desk application now includes new Zia Agents, such as the Resolution Expert, which compiles a repository of ticket resolutions. This feature is designed to improve agent efficiency and enrich self-help resources, leading to faster and more accurate customer support responses.
Zoho Sign, part of the company’s document management offerings, now includes AI tools for automatic agreement generation. Users can prompt the system to draft customizable contracts, and "Ask Zia" can assist with proofreading, draft improvements, and answering questions about agreements.
Human Resources Innovations
Zoho Recruit, the company’s talent acquisition platform, benefits from AI-driven candidate matching. The system evaluates resumes against job descriptions, ranking candidates by their suitability. Additionally, the AI-Assisted Assessment Generation feature enables recruiters to create tailored recruitment exercises, supporting both automated and manual workflows.
Customer Benefits and Feedback
Businesses already using Zoho’s AI capabilities have reported significant improvements in operational efficiency. Philip Edey, Business Analyst at Arctic Spas Inc., shared his experience: "With Zoho's AI and MCP features, this year we've easily implemented several significant changes to our workflows across Zoho Desk, Analytics, and CRM, allowing our sales team to scale from managing 300 leads a week to almost 1,000. While many companies have over promised the benefits of agentic AI tools, seeing immediate results with Zoho's has been hugely exciting. As a longtime Zoho customer, they continue to provide tools that benefit us the most while taking the least amount of our effort."
Privacy and Affordability
Zoho emphasizes its commitment to privacy and affordability as it introduces these advanced capabilities. The company assures users that its AI models do not train on customer data and do not retain customer information. By owning and managing its own data centers, Zoho ensures full oversight of security and privacy.
In line with its customer-first approach, Zoho includes these features for free with the relevant paid subscriptions, ensuring accessibility without additional costs. The company further differentiates itself by rejecting ad-revenue models, reinforcing its focus on delivering value for its global customer base, which now exceeds 130 million users.
With these agentic AI advancements, Zoho continues to position itself as a leader in AI-driven business solutions, helping organizations streamline operations while maintaining cost-effectiveness and prioritizing user privacy.